Acceptance of your order
Soon after you complete the online checkout process, we will send you a confirmation email detailing you order, guarantee and your right to cancel. Our acceptance of your order will take place at the time we have charged/debited your card and dispatched the order to you.
Delivery Timescale
Goods you have ordered will be delivered direct to the billing address, usually within 7 working days. Please note items are available for PRE ORDER, all estimated delivery dates for PRE ORDER items will be stated on the product page. Please note the dates quoted is stock arriving into our warehouse and not to your home address.
Free UK (mainland) Delivery
We offer FREE Delivery to most locations across the UK mainland excluding certain parts of Scotland. For further advice, questions or information please contact us before you place an order.
Our FREE option includes delivery directly to your home. You’ll also receive a call from your delivery driver 30 minutes before they are due to arrive, so you’ll know when to expect them. If you live in a remote location, it is your responsibility to contact BenchUk.com and ensure that we can deliver to your specified address before you place an order.
3 Year Guarantee
Please note that our 3-year guarantee covers parts and structural damage (framework).
BenchUk.com reserves the right to not apply the 3 Year Guarantee in cases where BenchUk.com deems inappropriate misuse or in instances where the product/s has been tampered with by a third party. The 3-year guarantee is the maximum period covered and any replacement orders provided do not re-start the guarantee period. The guarantee begins from the date of dispatch.
Promo Codes- TERMS AND CONDITIONS
- Promo codes cards are only redeemable online at BenchUk.com
- Our promo codes are valid for 12 months from the date of issue. Any remaining balance will be cancelled on the expiry date of the validity period.
- Promotional codes cannot be used to purchase gift cards.
- No delivery charges apply.
CANCELLATIONS, RETURNS & REFUNDS
If you are a UK/EU consumer, you have the legal right, under the Consumer Rights Act 2015 to cancel your order within 14 working days following the receipt of your order. This must be before installation of the products.
If you wish to cancel a product you have ordered from us, please be aware of the following scenarios and the terms that apply:
- I want to cancel or change the order after the items have been dispatched; once your order has been dispatched please be aware any changes made or cancellation requests will incur a courier charge. Please note these charges are subject to your location. Or alternatively, the goods can be returned back to BenchUk.com at your own cost once delivery has been accepted.
- I want to return damaged products: If the products you receive are damaged on delivery, you should notify BenchUk.com as soon as possible so that we can organise collection, refund or substitution without charge to you. To help us resolve your issue quickly, please provide our customer service team with supporting photographs of your damaged or incorrectly supplied goods.
- We want you to be delighted with your purchase but if you are not you can return any item by notifying us of your intentions in writing within 14 days of receiving your purchase. This 14 day period begins the day after you receive the items from us. Once you have notified us you have a further 14 days to return them to us unused and in their original packaging. We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified a fault, let us know within 14 days of purchase and return the item to us for an exchange or a full refund. If not reported within this time frame we reserve the right to refuse a full refund. As above in cases where BenchUk.com deems inappropriate misuse or in instances where the product/s has been tampered with by a third party, we are not obligated to issue a replacement/full refund.
COMPLAINTS
If for any reason you wish to raise a complaint, please call us and follow this up by email or letter using the above address. We will endeavour to acknowledge your complaint within three working days. Please mark your correspondence ‘Complaint’.
In the case of damaged or incorrectly supplied goods, we may offer you a replacement or substitute product at cost to us. Any refunds given by us will be made to the payment method provided when you placed your order.