TERMS AND CONDITION
Welcome to the BenchUk.com website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- It is your responsibility to ensure that any product information or delivery service meets your specific requirements.
- You acknowledge our copyright over the design, layout, look, appearance and graphics and written content.
- You acknowledge that unauthorised use or infringement of that copyright may give rise for us to a claim for damages against you.
- For your convenience, this website may also include links to other websites. This does not signify that we endorse that website.
- For your information, all trademarks reproduced in this website, which are not the property of BenchUk.com are duly acknowledged.
- Use of this website is subject to the laws of England, Northern Ireland, Scotland and Wales.
INFORMATION ABOUT BENCHUK.COM
This website is operated by BenchUk.com who makes every effort to adhere to the Consumer Rights Act 2015 (DSRs) the Electronic Commerce Regulations (ECRs) and the Privacy and Electronic Communications Regulations (PECRs). If you have any questions or would like to know more about how we meet these regulations, please contact us by email or call us via contact page.
TERMS AND CONDITIONS OF SALE
These terms and conditions act both to protect your consumer rights and those of BenchUk.com as a company. Please read these Terms and Conditions of Sale carefully. By placing an order through the website, you confirm that you have read, understood and agree to these Terms and Conditions of Sale in their entirety.
If you do not agree to these Terms and Conditions of Sale in their entirety, you must not order any product through the website.
Product and service descriptions
We have taken reasonable steps to ensure that all products have been fairly described and offered to you at a fair price inclusive of VAT. However, when ordering products through the website, please note that:
- Orders will be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.
- All prices are displayed in pounds Sterling inclusive of UK VAT.
- Time-sensitive offers are valid once payment is confirmed.
- FREE delivery is conditional on UK mainland accessibility. Delivery can be expected within 7 working days (in most cases). All products have delivery dates on the product page. If a delivery cannot be completed after the customer has confirmed their availability to the couriers then the order will be returned to our warehouse and rebooked for delivery with the customer on our next available dates. We please ask that once your delivery is booked that someone is present at your home.
- The dimensions of our products descriptions are an approximation only.
- All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and offer a refund or an offer on an alternative product at the same cost to us.
How to order
Please add any goods you wish to order to your online basket by clicking “Add to Basket”. Please note product accessories are available at an additional cost and do not come with the product unless otherwise specified. Take care when placing your order and ensure that you have the accessories that you require. You are not committed to any purchase until you have confirmed your order and made payment in full, and even then, you have a right to cancel. Once you have placed your order by going to the “Checkout”, we will acknowledge your order and allow you the opportunity to alter any details. Once you have checked and confirmed that the details of your order are correct, you must provide your customer details and authorise us to conduct the payment transaction from your credit or debit card. You may only authorise payment from a card in your name.
Payment
Payment is processed when you place your order inclusive of VAT which is added to any product for delivery within the EU. During the secure checkout process, you will be asked to complete your payment details. All fields indicated as compulsory (*) must be completed. All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. For your peace of mind, the site uses a secure hosting service that implements secure sockets layer technology to protect your credit card information.
Acceptance of your order
Soon after you complete the online checkout process, we will send you a confirmation email detailing you order, guarantee and your right to cancel. Our acceptance of your order will take place at the time we have charged/debited your card and dispatched the order to you.
Delivery Timescale
Goods you have ordered will be delivered direct to the billing address, usually within 7 working days. Please note items are available for PRE ORDER, all estimated delivery dates for PRE ORDER items will be stated on the product page. Please note the dates quoted is stock arriving into our warehouse and not to your home address.
Free UK (mainland) Delivery
We offer FREE Delivery to most locations across the UK mainland excluding certain parts of Scotland. For further advice, questions or information please contact us before you place an order.
Our FREE option includes delivery directly to your home. You’ll also receive a call from your delivery driver 30 minutes before they are due to arrive, so you’ll know when to expect them. If you live in a remote location, it is your responsibility to contact BenchUk.com and ensure that we can deliver to your specified address before you place an order.
5 Year Guarantee
Please note that our 5-year guarantee covers parts and structural damage (framework).
BenchUk.com reserves the right to not apply the 5 Year Guarantee in cases where BenchUk.com deems inappropriate misuse or in instances where the product/s has been tampered with by a third party. The 5-year guarantee is the maximum period covered and any replacement orders provided do not re-start the guarantee period. The guarantee begins from the date of dispatch.
Promo Codes- TERMS AND CONDITIONS
- Promo codes cards are only redeemable online at BenchUk.com
- Our promo codes are valid for 12 months from the date of issue. Any remaining balance will be cancelled on the expiry date of the validity period.
- Promotional codes cannot be used to purchase gift cards.
- No delivery charges apply.
CANCELLATIONS, RETURNS & REFUNDS
If you are a UK/EU consumer, you have the legal right, under the Consumer Rights Act 2015 to cancel your order within 14 working days following the receipt of your order. This must be before installation of the products.
If you wish to cancel a product you have ordered from us, please be aware of the following scenarios and the terms that apply:
- I want to cancel or change the order after the items have been dispatched; once your order has been dispatched please be aware any changes made or cancellation requests will incur a courier charge. Please note these charges are subject to your location. Or alternatively, the goods can be returned back to BenchUk.com at your own cost once delivery has been accepted.
- I want to return damaged products: If the products you receive are damaged on delivery, you should notify BenchUk.com as soon as possible so that we can organise collection, refund or substitution without charge to you. To help us resolve your issue quickly, please provide our customer service team with supporting photographs of your damaged or incorrectly supplied goods.
- We want you to be delighted with your purchase but if you are not you can return any item by notifying us of your intentions in writing within 14 days of receiving your purchase. This 14 day period begins the day after you receive the items from us. Once you have notified us you have a further 14 days to return them to us unused and in their original packaging. We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified a fault, let us know within 14 days of purchase and return the item to us for an exchange or a full refund. If not reported within this time frame we reserve the right to refuse a full refund. As above in cases where BenchUk.com deems inappropriate misuse or in instances where the product/s has been tampered with by a third party, we are not obligated to issue a replacement/full refund.
COMPLAINTS
If for any reason you wish to raise a complaint, please call us and follow this up by email or letter using the above address. We will endeavour to acknowledge your complaint within three working days. Please mark your correspondence ‘Complaint’.
In the case of damaged or incorrectly supplied goods, we may offer you a replacement or substitute product at cost to us. Any refunds given by us will be made to the payment method provided when you placed your order.